Elizabeth Causton has a Master’s Degree in Social Work and has worked in the field for over 40 years. Fourteen of those years were spent at Victoria Hospice, where she worked as a clinical counsellor on the community crisis team. Although she is now semi-retired, she continues to offer seminars and workshops both locally and across Canada as well as through online courses, on a variety of topics related to psychosocial and communication issues in healthcare for nurses, community health workers, physicians, family caregivers and hospice volunteers. For the last seven years she has also worked with research teams at the University of Victoria and Trinity Western University exploring ways to improve end-of-life care across all health care settings. Her website: www.lifeanddeathmatters.ca